If you’re in the solar industry, there’s a pretty good chance that you know what an EPC is. For the uninformed, however, the acronym stands for “engineering, procurement, and construction,” and it pertains to companies that offer end-to-end solar services. At Energy Service Partners (ESP), we work with sales representatives all across California to help homeowners find the solar solutions they need, and we can design, procure, and install all of the necessary components.
If you’re a sales rep who’s looking for a new solar EPC, there are a few things to keep in mind before working with one. The last thing you want is for something to fall through the cracks after you’ve finalized a purchase with a customer!
Customer-First Approach
When you’re in sales, no matter what it is you’re selling, your first priority is always the customer. You’re working with them on a big decision, and when it comes to solar, there’s often no bigger decision a customer can make when their home is concerned. Solar panel installation is a serious investment, albeit often a smart one, but you want to make sure they’re confident in and comfortable with their decision.
In order for you to convey that confidence and comfort, you have to feel the same way about the EPC. At ESP, we always put the customer’s needs first, since after all, it’s their house that’s getting the solar panels, so it’s important to us that they can rely on us to listen to them, provide them with periodic updates, and complete their installation on time.
An Emphasis on Timeliness
Once a customer has made the decision to invest in a solar power system, they want to see some tangible results. Sure, they know it’s going to take time to design, procure, and install the system, but they don’t want to be waiting months upon months for their panels to be up and running. As the sales rep, you likely talked to the customer about the EPC being quick and efficient — if that turns out not to be the case, you could be left looking less than ideal in the customer’s eyes.
Our team knows how to complete a job quickly, without sacrificing quality. We put an emphasis on timeliness so that your customers get what they pay for without having to wait and wonder when their solar panels will be installed.
True to Their Word
When it comes to solar panel installation timelines and expectations, it’s easy to say that a project will be completed by a certain date. As a salesperson, you’ve likely talked with many customers who were skeptical about deadlines and promises that were “too good to be true,” as they had worked with companies before who failed to deliver on their word.
When you partner with ESP, you can feel confident that we will be true to our word. We offer predictable timelines, along with updates when new variables arise and things change (and trust us, when it comes to solar, things can change unexpectedly). By being honest and upfront, we can set realistic expectations with the customer, and you’ll look like a true hero when we come through when we say we will.
Committed to Innovation
Solar has changed quite a bit over the past few decades, and with new options becoming available all the time, it’s important for an EPC to know how to innovate, lest they fall behind the competition. When it comes to solar panel installation in California, our team is always looking for new ways to innovate, be it with updated technology and hardware, or our Quativa app, which allows sales teams and installation experts to collaborate more efficiently and effectively.
The solar industry will only continue to grow and expand, and we want to be at the forefront of emerging trends and technologies. By partnering with us, you can rest assured that you’ll be able to offer your customers the very best in solar panel options.
Contact Us Today to Learn about EPC Services
To learn more about our solar engineering, procurement, and construction services, feel free to contact us right away. We love building relationships with new sales teams, and we’re more than happy to discuss our best practices with you.