Careers

Communications Specialist

Energy Service Partners is always looking for experienced, and passionate people.

Communications Specialist

Job Description

Energy Service Partners (ESP) is a leader in the solar installation industry. ESP is currently seeking to hire a new Communication representative. The new hire will be responsible for providing communication project support for homeowners, sales representatives, and completing administrative tasks related to operational activities. Communication representatives also use their project management skills to reach all organizational goals. They interact with other departments to make sure jobs move smoothly through the system. As part of the customer/sales representative support team, the new communication representative will receive calls from customers (primarily homeowners) and sales representatives requesting project updates and information.

All new hires will be trained in ESP’s CRM software and will be immersed in the ESP customer care philosophy.

RESPONSIBILITIES:

  • make outbound and receive inbound calls to and from homeowners and sales representatives
  • Received inbound calls evaluate projects and relay detailed project information to caller and document in call log
  • Make outbound calls to customers relaying project information as required and document in call log
  • Review projects, determine project status and work with other departments to resolve problems
  • Be a team player
  • Answering a high volume of phone calls
  • Scheduling appointments and inspections for projects

QUALIFICATIONS:

  • Excellent and effective communication skills
  • Previous experience in customer service, sales, or other related field is required
  • Experience working in Solar industry a plus but not mandatory
  • We require highly motivated, entrepreneurial individuals who are willing to invest their time and energy into creating a rewarding careers
  • The candidate we seek must possess uncompromising integrity and the ability to communicate complex ideas
  • The new hires will be responsible for helping customers by providing support and product/service information. They will also be handling correspondence with the sales teams
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Ability to build rapport with clients
  • Bilingual, Spanish is a plus
  • For the company’s info and background, go to www.joinesp.com

EXPERIENCE

  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Preferred)

Working Days:

  • Monday through Friday (possibly some Saturday)

Work Location:

  • One location, possibly remote (after training)

Benefits:

  • Health insurance
  • Paid time off
  • Other

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with a strong performance culture
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative
  • Stable — traditional, stable, strong processes

This Job Is:

  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Monday to Friday
  • Some Saturday’s may be required
  • Day shift

Job Type: Full-time

Salary: $16.00 to $19.00 /hour

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