Refund & Cancellation Policy

1. Home Improvement Services

This section applies to all home improvement services including Solar Removal & Reinstall, Critter Guard Installation, and Panel Cleaning.

3-Day Right to Cancel

Per California Business & Professions Code Section 7159, you have the right to cancel any home improvement contract within three (3) business days after receiving a signed copy of the contract.

• Cancellation deadline: Midnight of the third business day after contract signing
• Business days: All calendar days except Sundays and federal holidays
• How to cancel: Submit a written cancellation request via email, mail, or delivery to our office

Refund Processing

• Within 3-day period: Full deposit refund within 10 business days of receiving your cancellation notice
• After 3-day period: No refunds once work has commenced. If work has not begun, please contact us to discuss options.

2. Equipment-Only Orders

This section applies to equipment purchases that do not include installation services, such as Tesla Cell Kits and WiFi Kits.

Return Policy

• Return window: 30 days from delivery date
• Condition: Items must be unopened and in original packaging
• Return shipping: Customer is responsible for return shipping costs
• Refund timing: Refunds processed within 5-7 business days after we receive the returned item

Non-Returnable Items

• Opened or used equipment
• Custom-ordered or special-order items
• Items damaged due to customer misuse

3. How to Request a Refund or Cancellation

To request a refund or cancel an order, please contact us using one of the following methods:

Please include the following information in your request:

• Your order or contract number
• Your name and contact information
• Reason for cancellation or return
• Date of original purchase or contract signing

4. Non-Refundable Items and Services

• Completed services
• Services where work has already commenced (after 3-day cancellation period)
• Custom-ordered equipment or materials
• Opened or installed equipment

5. Questions?

If you have any questions about our refund and cancellation policy, please contact us at info@joinesp.com or call (866) 865-4559.