It’s no secret that solar power is becoming an increasingly more popular choice for energy in the US. There are so many advantages to solar power — its renewable nature, long-lasting lifespan, money-saving costs, we could go on and on. Solar power is becoming more and more common, especially here in California where we’re blessed with sunlight year-around.
If you’re here on our website reading our blog, it’s likely that you own or represent a solar sales company. You probably know everything there is about solar energy, so you don’t need us to go on and on about it. But, if you’re like a lot of other solar sales companies, you likely have need for a great installation team.
There are many companies all over California who perform solar installation services, Energy Service Partners included. The big question, then, is this: who do you hire? How do you know who to trust? Well, we’ve got your back. ESP was established by experts who have over 25 years of experience in the solar industry — we’ve seen firsthand what is required for long-lasting and high-quality solar installations. If you’re looking for a solar installation company to partner with, here are some things you should look out for:
Any business owner surely knows how important it is to cultivate a positive reputation. In this digital age, word can spread around faster than ever before, and even just one disgruntled customer can cause a harmful, long-lasting ripple effect on your business. If they go out of their way to tarnish your name, you could very well pay for it in lost customers, even if the accusations aren’t accurate or true.
As a solar sales company, this puts you in a unique situation — while you do, in fact, handle all the customer interaction before and during the sale, the solar installation company is the one that usually handles the post-sale interactions. And, if that company does a subpar job, the customer could end up bringing that back to you. You could get negative reviews for work that wasn’t even your own! Many customers don’t understand the relationship between a solar sales/installation partnership, or even if they do, they might blame you for partnering with a company who didn’t have their act together.
Long story short, it’s important to seek out a solar installation company who handles customer interaction with finesse. You’re going to want a company with a great reputation, one that you’d be proud to be associated with due to their astounding record of impeccable customer service.
How ESP Delivers
If you work with Energy Service Partners on your solar deals, bad customer service will be the last thing you have to worry about. We’ve established ourselves as one of the most reliable and trustworthy solar installation companies around. We’re endlessly dedicated to the satisfaction of our clients, providing them with support and consistent communication after the sale. Not only that, but our incredible fast install times always leave customers with a positive impression.
We mentioned above that customer satisfaction is important, and one of the biggest components to that is the quality of service. As a solar sales company, you create the expectation to your clients that your promises will be followed up with quality service. There are many components that constitute “good service,” but timeliness is one of the most important ones.
Although solar power saves money in the long-run, nobody can deny that it’s quite a hefty investment starting out, and when clients are spending that kind of money, you don’t want to leave them hanging. When the job is done quickly and efficiently, however, that’s a good way to get customers to recommend you to their friends and family.
As the sales company, you can’t install solar power systems quickly — because you don’t do the installation. That’s why it’s so important to seek out an installation team who is quick to market, impressing customers with fast installation and an overall smooth process.
How ESP Delivers
Energy Service Partners is known for many things, but our industry-leading install times might be at the top of that list. With over 25 years of installation experience, we were around before solar was “cool,” and you can bet that we’ve honed and perfected our craft in that time, while keeping up with every single trend in the solar energy. We’ve installed over 15,000 solar power systems throughout the years. If we can’t do the job fast, no one can.
This is somewhat related to the point above, but it still deserves its own callout. Predictable timelines are massively important for both business and customer. If you work with a partner who misses deadlines and doesn’t show up when they say they will, can you really trust them to represent you as a solar sales company?
In the world of business, nothing is as precious as one’s word. There’s money on the table in business, and people’s livelihoods are at stake. So, when you’re making promises to your customers, and coordinating with another company as part of your business model, you really can’t afford to partner with someone who reneges on promises or shows up late. Execution, predictability, and punctuality are all important for maintaining a good pipeline velocity.
How ESP Delivers
Predictable timelines should be a given, since we provide industry-leading install times. But, a job quickly executed isn’t always one that’s done on-time and in accordance with deadlines and schedules. It’s possible to provide good service and be disorganized at the same time. Fortunately, that’s not how we do things at Energy Service Partners.
At ESP, we know how important it is to maintain predictable timelines and live up to our promises. This is important on the customer-facing end, but also on the business side. In a business partnership, it’s a lose-lose situation when one partner can’t live up to their word. To customers, it paints you as unreliable. As a company that aspires to be California’s leading solar installer, those outcomes are nothing less than unacceptable.
The last thing that’s highly important in a solar sales company is innovation and technology. What you’re selling, after all, is technology, and if you’re partnering with another company to provide the tech and do the installation, you’ll want to ensure that they’re up-to-date.
Two decades into 2020, one thing has become very clear in the business world — if you don’t adapt, you die. The world is more technological than ever, and people want to feel like they’re moving in tandem with the times. If you don’t work with a solar installation team who provides innovative customer communication solutions, state-of-the-art tech, and high-quality systems that make the installation process more efficient.
How ESP Delivers
With over 25 years in the solar industry, we’d be a bit embarrassed if we didn’t have something to prove for it. But, having installed over 15,000 solar systems in our company’s lifetime, we’ve encountered just about every single hiccup that could possibly occur in the sales/installation process, and we’ve created solutions to address those problems.
One of our most innovative tech solutions is our All-In-One Sales App, which allows sales reps to create custom orders in less than ten minutes. It can help with everything in the sales and marketing process, from door canvassing to instant proposals. It can track projects, take digital signatures, design and price solar systems, and much more.
This is just one small example of how we constantly aspire to be the industry leader in solar energy implementation — if you partner with us, you won’t be disappointed.
For all of these reasons and more, Energy Service Partners is the solar installation company that you can rely on in California. We’re always looking for new partners to team up with. Are you seeking a reliable, experienced, and trustworthy company to install the solar systems you sell? Contact us today to get started.